1. Overview
At Greaterscale Growth, we are committed to providing exceptional consultancy and sales agency services. We understand that sometimes things may not go as planned. This Refund/Return Policy outlines the conditions under which refunds and returns may be issued to ensure customer satisfaction.
2. Refund Eligibility
Non-Performance: If Greaterscale Growth fails to deliver the services as outlined in the service agreement, you are eligible for a full refund.
Cancellation Prior to Service Commencement: If you cancel the service before we begin work on your project, you are eligible for a full refund.
Partial Completion: If a project is partially completed and you wish to cancel, we will issue a prorated refund based on the work completed to date.
3. Non-Refundable Services
Completed Services: Services that have been fully delivered and accepted by you are non-refundable.
Consultation Fees: Fees for initial consultations are non-refundable once the consultation has taken place.
Digital Products and Reports: Any digital products or reports provided as part of our services are non-refundable once delivered.
4. Refund Process
Submission of Request: To request a refund, contact us at ethan@greaterscale.biz with your name, service details, and reason for the refund request.
Review and Decision: Upon receiving your request, we will review it and notify you of the approval or rejection of your refund within 14 business days.
Refund Issuance: If approved, refunds will be processed and applied to your original method of payment within 14 business days.
5. Conditions for Returns
As our services are digital and/or consultancy-based, there are no physical products to return. However, if there are any issues with the deliverables, please contact us to discuss a resolution.
6. Late or Missing Refunds
If you have not received your refund within the specified time:
Verify Your Bank Account: Double-check your bank account for the refund transaction.
Contact Your Credit Card Company: It may take some time before your refund is officially posted.
Consult Your Bank: Processing times can vary by financial institution.
Contact Us: If you have done all of the above and still have not received your refund, please contact us at ethan@greaterscale.biz.
7. Dispute Resolution
Any disputes arising from our refund policy will be handled in accordance with the dispute resolution procedures outlined in our Terms and Conditions.
8. Contact Us
For more information about our refund and return policy, if you have questions, or if you would like to make a complaint, please contact us at: ethan@greaterscale.biz
